Cancellation & Refund Policy

This Cancellation and Refund Policy governs the purchase, renewal, and usage of Software-as-a-Service (SaaS) subscription plans provided by CHSMGR Software Systems ("CHSMGR", "we", "us", or "our") to Co-operative Housing Societies, Resident Welfare Associations (RWAs), gated residential layouts, and managing committee representatives ("Customer", "Society", or "You").

By registering an account, initiating a complimentary trial, or completing a paid subscription transaction via our platform or authorized payment gateways (including Razorpay), you explicitly acknowledge and agree to be bound by the terms detailed herein.

We believe housing society managing committees deserve ample opportunity to evaluate whether CHSMGR meets their specific accounting, billing, gatekeeper, and administrative requirements without financial risk.

• Instant Full Access: Every new housing society registration is automatically granted an instant 30-day complimentary trial with access to all standard and premium ERP modules.
• No Credit Card or Payment Required: We do not collect credit cards, debit cards, UPI mandates, or advance bank details during registration or throughout the 30-day trial period.
• Pre-Configured Society Data: The trial includes automatic provisioning of standard wings, flat unit types, sample chart of accounts, and bye-law compliant billing heads for thorough testing.
• No Automatic Conversion: When your 30-day trial period concludes, your account will never be automatically charged or billed. You are in complete control of whether to purchase a paid subscription.

Because CHSMGR provides an extensive 30-day free trial allowing full operational evaluation with zero upfront financial commitment:

• All Paid Transactions Are Final: Once a housing society elects to transition from trial status to a paid plan, or renews an existing subscription (whether on a monthly or annual billing cycle), all fees paid are non-refundable, non-creditable, and non-transferable.
• No Prorated or Partial Refunds: We do not issue partial refunds or pro-rated credits for early contract termination, decrease in active society flats/units, committee transitions, or unused days within an active billing period.
• Infrastructure Allocation: Upon receipt of payment, dedicated cloud compute, database storage, automated automated backup pipelines, and cryptographic SSL certificates are immediately allocated to your society's private multi-tenant workspace.

Societies retain total autonomy over their subscription lifecycle:

• Decline or Pause Renewals Anytime: Society Admins may decline to renew their subscription at any point before their active plan expiration date directly from the Society Subscription Portal (/society/subscription).
• No Cancellation Penalties: There are no cancellation fees, penalty charges, or hidden administrative exit surcharges for choosing not to renew.
• Uninterrupted Access Until Term End: If you decide not to renew, your society workspace will remain fully operational with complete feature access until the exact date and time your current prepaid validity expires.

In the exceptional circumstance that a technical glitch, payment gateway timeout, or network latency causes multiple charges for the same subscription period:

• Duplicate Payment Investigation: Notify our billing desk at billing@chsmgr.com with your Society Name, registered Admin Email, and the Razorpay Payment IDs.
• Prompt Reversal: Upon verification by our finance team, the redundant transaction will be reversed in full.
• Processing Timeline: Refunds are initiated through the original payment gateway (Razorpay) and typically reflect in your bank account, credit card, or UPI VPA within 5 to 7 business days, subject to your banking institution's processing cycles.

We value your society's statutory audit integrity. When a trial or paid subscription expires without renewal:

• 60-Day Safeguard Window: Society financial ledgers, member directories, bills, and gate records are safely preserved in an encrypted standby state for 60 calendar days following expiration.
• Data Export Capability: Authorized Society Admins may request a complete CSV/Excel export of member rosters and financial vouchers during this period.
• Effortless Reactivation: Should your general body decide to resume using CHSMGR within the safeguard period, completing a renewal transaction restores instant access with zero loss of historical records.

CHSMGR reserves the right to modify or update this Cancellation & Refund Policy at its sole discretion to accommodate evolving statutory bye-laws, regulatory mandates, or system enhancements.

Any revisions will be posted on this page with an updated "Last Updated" timestamp. Continued use of the platform after such updates constitutes your acceptance of the amended policy.

If you have questions regarding subscription billing, invoice receipts, payment gateway verification, or this policy, please reach out to our dedicated support and compliance team: